These Terms and Conditions govern the relationship between CJ Entertainment Selfie & Mirror Booth, hereinafter referred to as “the Company,” “we,” “us,” or “our,” and the customer, hereinafter referred to as “the Client,” “you,” or “your,” and they apply to all bookings, enquiries, and services provided by the Company including DJ services, magic mirror photo booth hire, selfie pod hire, 360 LED spinning booth hire, audio guestbook hire, fireworks effect machine hire, and candy floss stand hire. By making a booking with us, you agree to be bound by these Terms and Conditions in their entirety and you confirm that you have read, understood, and accepted all the provisions set out herein and we recommend that you read these terms carefully before proceeding with any booking. These Terms and Conditions may be updated from time to time and the version applicable to your booking will be the version in effect at the time of your booking confirmation and we will make the most current version available on our website at [add URL].

Definitions and Interpretation

In these Terms and Conditions, the following words and phrases shall have the meanings ascribed to them below unless the context otherwise requires: “Booking” means the agreement between the Company and the Client for the provision of services on a specific date and time; “Booking Confirmation” means the written confirmation sent by the Company to the Client following receipt of the deposit; “Deposit” means the non-refundable payment required to secure the Booking; “Event” means the wedding, party, celebration, corporate function, school event, care home activity, or other occasion for which the Services are booked; “Services” means the DJ services, photo booth hire, selfie pod hire, 360 LED spinning booth hire, audio guestbook hire, fireworks effect machine hire, candy floss stand hire, and any other services provided by the Company; “Working Day” means any day other than a Saturday, Sunday, or public holiday in England and Wales; and “Website” means the Company’s website located at [add URL]. These definitions are intended to provide clarity and consistency throughout these Terms and Conditions and they shall apply to all communications and documentation relating to your Booking.

Booking Process and Confirmation

To make a booking with us, you must contact us via telephone on [add number], by email at [add email], or through our website at [add URL] and we will discuss your requirements, check availability for your desired date, and provide you with a quotation for the Services you require. Once you have accepted the quotation, we will ask you to pay a non-refundable deposit to secure your Booking and the amount of the deposit will be specified in your quotation and will typically be [insert deposit percentage or amount, for example: 25% of the total fee]. Your Booking will only be confirmed once we have received your deposit and we have sent you a Booking Confirmation by email and we will not be obliged to provide any Services until the Booking Confirmation has been issued and you should check the Booking Confirmation carefully to ensure that all details are correct and inform us immediately of any errors or omissions.

Fees, Payment, and Pricing

The total fee for the Services will be as set out in your quotation and Booking Confirmation and this fee includes the Services specified for the duration agreed unless you request additional Services or extended hours, in which case additional charges may apply and we will inform you of any such charges in advance. The balance of the total fee must be paid no later than [insert number, for example: 14] days before the date of your Event, unless we agree otherwise in writing and we reserve the right to cancel your Booking if the balance is not received by the due date and in such circumstances, your deposit will not be refunded. We accept payment by bank transfer, card payment through our mobile payment system, or cash and we will provide you with our bank details or payment link upon request and all payments must be made in pounds sterling and you are responsible for any bank or transaction fees associated with your payment. We reserve the right to review and adjust our prices at any time, but any price changes will not affect Bookings that have already been confirmed and we will always provide you with a clear breakdown of all costs before you commit to a Booking.

Cancellation and Refund Policy

If you wish to cancel your Booking, you must notify us in writing by email to [add email] or by post to [add address] and the following cancellation charges will apply depending on the timing of your cancellation notice. If you cancel more than [insert number, for example: 60] days before the Event date, we will retain your deposit and you will not be liable for any further charges. If you cancel between [insert number, for example: 30] and [insert number, for example: 59] days before the Event date, you will be liable for 50% of the total fee and this amount will be deducted from any payments already made with the balance returned to you.

If you cancel less than [insert number, for example: 30] days before the Event date, you will be liable for the full total fee and no refund will be issued and we reserve the right to pursue recovery of any outstanding balance. In the unlikely event that we need to cancel your Booking due to circumstances beyond our reasonable control, including but not limited to illness, bereavement, vehicle breakdown, or adverse weather conditions that make travel unsafe, we will make every effort to find a suitable replacement provider at no additional cost to you and if we are unable to do so, we will refund all payments you have made to us in full and this shall be our entire liability to you.

Client Obligations and Responsibilities

As the Client, you agree to provide us with safe and suitable access to the Event venue for the purposes of setting up, operating, and dismantling our equipment and you must ensure that we have adequate space to set up our equipment as specified in the Booking Confirmation and that the venue has a suitable power supply within close proximity to our setup area. You must inform us of any specific venue requirements, restrictions, or health and safety considerations that may affect our ability to provide the Services and you are responsible for obtaining any necessary permissions, licenses, or consents required for the Event, including but not limited to any music licensing requirements and you must ensure that the venue has appropriate public liability insurance in place. You agree to supervise all guests using our equipment and to ensure that no guest misuses or damages our equipment and you will be liable for any damage caused by you or your guests to our equipment, subject to fair wear and tear, and we reserve the right to charge for repair or replacement of any damaged equipment. You must ensure that all guests using the photo booth are aware of our safety instructions and we recommend that you display any safety notices that we provide.

Our Obligations and Service Delivery

We agree to provide the Services with reasonable skill and care and in a professional manner consistent with industry standards and we will arrive at the Event venue at the time specified in the Booking Confirmation or as otherwise agreed in writing and we will set up our equipment in a timely manner to ensure that the Services are available for the agreed duration. We will use our best endeavours to ensure that our equipment is in good working order at the time of the Event and we will bring backup equipment where reasonably possible, but we cannot guarantee that our equipment will be free from technical faults or interruptions and we will not be liable for any failure or delay in providing the Services caused by circumstances beyond our reasonable control. We will operate the Services in a safe and responsible manner and we will comply with all health and safety requirements and venue policies and we will ensure that our staff are professionally presented and courteous at all times. We reserve the right to substitute equipment with equivalent or superior equipment at our discretion and we will inform you if any significant changes are made.

Equipment Use and Safety

All equipment provided by us remains our sole property and you have no right to use the equipment other than as expressly permitted by these Terms and Conditions and you must not tamper with, modify, or attempt to repair any of our equipment and you must not move or relocate any equipment without our prior consent. You agree that all users of the photo booth and related equipment do so at their own risk and we are not responsible for any injury or loss suffered by you or your guests in connection with the use of our equipment, to the extent permitted by law, and we recommend that you ensure that your venue has adequate insurance cover for your guests. We will provide clear safety instructions to you and your guests and we will display any necessary safety notices and you must ensure that these instructions are followed and that children are supervised by responsible adults at all times. Our equipment is not suitable for use by anyone under the influence of alcohol or drugs and we reserve the right to refuse to provide Services to any person who appears to be under the influence or who poses a risk to themselves or others.

Liability and Insurance

Our total liability to you for any loss or damage arising out of or in connection with these Terms and Conditions, whether in contract, tort, or otherwise, shall be limited to the total fee paid by you for the Services and we shall not be liable for any indirect, consequential, or special losses, including but not limited to loss of profit, loss of business, loss of enjoyment, or any other economic loss. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law and we hold public liability insurance cover of [insert amount] and we can provide evidence of this insurance upon request. You acknowledge that we are not responsible for the actions of third parties at your Event, including but not limited to venue staff, other suppliers, or guests, and we are not liable for any damage to your property or the property of others caused by your guests or third parties. We strongly recommend that you have your own event insurance in place to cover any unforeseen circumstances and we will cooperate with your insurers in the event of any claim.

Force Majeure and Unforeseen Circumstances

Neither party shall be liable for any failure or delay in performing their obligations under these Terms and Conditions where such failure or delay is caused by circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, pandemic, government restrictions, severe weather, natural disasters, or any other event that is unforeseeable and unavoidable and if such circumstances arise, we will notify you as soon as reasonably practicable and we will work with you to find a mutually agreeable solution. In the event that we are unable to perform our obligations due to force majeure, we will make every effort to reschedule your Event at no additional cost to you or to provide a suitable replacement provider and if we are unable to do so, we will refund all payments made by you in respect of the Services and this shall be our sole liability to you. You acknowledge that we are not liable for any losses, costs, or expenses incurred by you as a result of force majeure circumstances, including but not limited to venue cancellation fees, travel costs, or any other third party costs.

Intellectual Property

All intellectual property rights in our equipment, software, branding, website content, and any materials provided by us, including but not limited to photographs, videos, and graphics, remain our sole property and you may not use, reproduce, or distribute any of our intellectual property without our prior written consent. Any photographs or videos captured using our equipment may be used by us for promotional purposes, including on our website, social media channels, and marketing materials, unless you specifically request otherwise in writing and we will respect your privacy and will not use any images that you identify as sensitive or confidential. You retain ownership of any personal images captured at your Event, but you grant us a non-exclusive, worldwide, royalty-free licence to use such images for our promotional purposes, subject to your right to withdraw consent at any time and we will remove any images upon your reasonable request. We will not use any images for commercial purposes that are unrelated to our business without your explicit consent and we will always seek your approval before using any images that feature identifiable individuals.

Complaints and Dispute Resolution

We strive to provide the highest standard of service and we take any complaints seriously and if you are unhappy with any aspect of our Services, you should contact us as soon as reasonably possible, preferably during the Event, so that we can address the issue immediately and we will make every effort to resolve your concerns to your satisfaction. If your complaint is not resolved during the Event, you must submit a formal written complaint by email to [add email] within 14 days of the Event and we will acknowledge your complaint within 5 Working Days and we will provide a full response within 30 days of receipt of your complaint. In the event that we are unable to resolve your complaint through our internal complaints process, either party may refer the dispute to mediation or alternative dispute resolution before commencing any legal proceedings and we agree to cooperate in good faith to resolve any disputes amicably. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.

Severability and Waiver

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms and Conditions and the remaining provisions shall continue in full force and effect and shall be construed as if the invalid or unenforceable provision had not been included. No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy and no single or partial exercise of any right or remedy shall preclude or restrict the further exercise of that or any other right or remedy and the rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any rights or remedies provided by law.

Entire Agreement

These Terms and Conditions, together with the Booking Confirmation and any other documents expressly referred to herein, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior negotiations, representations, or agreements, whether written or oral, and you acknowledge that you have not relied on any representation or warranty not expressly set out in these Terms and Conditions. Any variations to these Terms and Conditions must be agreed in writing by both parties and any such variation shall be treated as an amendment to these Terms and Conditions and shall be incorporated into the agreement between the parties. We recommend that you keep a copy of these Terms and Conditions for your records and we will provide you with a copy upon request.

Contact and Notices

Any notices, communications, or legal documents required to be given under these Terms and Conditions must be in writing and may be delivered by email to [add email], by post to [insert full postal address], or through our website at [add URL] and any notice shall be deemed to have been received on the date of sending by email or on the second Working Day after posting. You can contact us by telephone on [add number] for general enquiries and we will respond to you as soon as reasonably possible and we aim to respond to all enquiries within 48 hours. We are committed to providing excellent customer service and we welcome your feedback and questions regarding these Terms and Conditions or any other aspect of our business.